February 2, 2022

Repeat Issues

One of the most frustrating parts of dealing with an issue is often the lack of context - has this happened before? Did we know this could happen? Were we ok with that risk or has something gone wrong? Usually the only option for Compliance Officers is to search through Jira, Slack, internal notes or people’s memories to learn more - and more often than not, you simply have to start from scratch.

…until now! When Cable surfaces a Trail, you can now see if the same issues occurred in the past, and immediately navigate to that Paper Trail to understand what actions were taken. We’ll also keep your open Trails up to date, so you’re always seeing the full list of impacted accounts in one place.

This new feature enables you to:

• ✨Easily track repeat issues, so you always understand the full scale of the problem and can prioritise strategic fixes
• ✨Save time by automatically getting historical context
• ✨Trails are always kept up to date, so you can see if new accounts are being identified in real time

Check out our blog post here.